Shipping Policy

Thank you for shopping with us! We aim to ensure that your order is delivered promptly and safely. Please review our shipping policy for more information.

1. Processing Time

All orders are processed within 1 business days. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders or during holidays, processing times may be delayed. We will notify you of any significant delays.

2. Shipping Rates & Delivery Times

We are committed to delivering your product to you as soon as possible but it may take up to 5-8 working days, depending on the delivery location (rates and more are mentioned below)

Shipping rates are calculated at checkout based on your location, selected shipping method, and order size.

Estimated delivery times vary based on your shipping address. The estimated delivery time will be shown at checkout.

Note: Delivery times are estimates and are not guaranteed. Delays may occur due to factors beyond our control (e.g., weather, customs).

3. International Shipping

We offer international shipping to select countries. Please note that customs duties, taxes, and fees are the responsibility of the customer and are not included in the shipping cost at checkout.

Delivery times for international orders may vary based on your location and customs processing.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order on our website or through the carrier's site.

Please note that it may take up to 24-48 hours for tracking information to be updated in the carrier's system.

5. Shipping Address

Please ensure that your shipping address is correct before placing your order. We cannot change the address once the order has been shipped.

If there is an issue with your shipping address, please contact us as soon as possible.

6. Lost or Damaged Items

If your order is lost or damaged during transit, please contact our customer service team at info@purenatureessentials.com. We will work with the carrier to resolve the issue.

7. Refunds & Returns

For information on our returns and refunds policy, please refer to our Return Policy Page.

8. Contact Us

If you have any questions or concerns regarding our shipping policy, feel free to contact us at 9645792249.